Family Business Leadership Partners Community of Excellence

The fastest way to optimize your business is using the Baldrige Excellence Framework.

The Family Business Leadership Partners has created a unique capacity building program that provides you, your leaders, and employees with the tools, training, and support you need to start optimizing your organization by adopting the best management practices recommended by the U.S. Baldrige Performance Excellence Framework.

What is Baldrige?

Member Access

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Solve your most challenging business issues and pursue your greatest strategic opportunities using your new Baldrige "business operating system"

Optimize Your Operations
Engage Your Employees
Achieve Your Strategies
Delight Your Clients
End Your Stress
Achieve Your Strategies
Prepare for Succession or M&A
... oh, and, have Fun!

Imagine your business as it could be.

Imagine your employees... empowered, productive, and working together.

Imagine your operations... systematic, well documented, and continuously improving.

Imagine your clients... delighted, returning, and referring.

Imagine your strategies... Aligned, innovative, and fully implemented.

Now, imagine yourself... Imagine how happy you will be to lead a highly organized, innovative, and productive organization that runs like a finely tuned machine.

The great news is that your organization's greatest success is within your reach. It's all possible by adopting the best management practices recommended by the United States Baldrige Performance Excellence Framework.

It is the reason we created The FBLP Community of Excellence. You and your employees will receive everything you need to start your organization's Baldrige Journey to achieving its maximum success.

We hope you will join our Community of Excellence!

Apply Now

Join FBLP Community of Excellence

Receive the tools, training, and support you need to build your organization's Baldrige based "Business Operating System"

Apply Now

Employee Suggestion System

Decision Support System

Meeting Management System

Onboarding & Development System

IMPLEMENTED USING JUST FOUR MANAGEMENT SYSTEMS

THE U.S. BALDRIGE PERFORMANCE EXCELLENCE FRAMEWORK

1

2

Suggestion System
Workshop

Decision System
Workshop

"Best Place to Work" Culture Workshop

Strategy
Standup
Workshop

Department
Standup
Workshop

Onboarding and Development Workshop

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JOIN THE "FBLP CoE" FOR TOOLS, TRAINING, AND SUPPORT

Lifecycle of a Customer Workshop

SOP
Writing
Workshop

Employee
Mentorship
Workshop

Baldrige Project Team
"Facilitated Management"
Workshop

Baldrige Project Team
GROUP SUPPORT
Sessions

Baldrige Project Team
ONE-ON-ONE SUPPORT
Sessions

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The U.S. Baldrige Excellence Framework

Baldrige is the United States standard of management excellence. It is comprised of about 30 essential management requirements organized into 7 areas:

Leadership
Strategy
Customers
Workforce
Operations
Measurement Systems, etc
Results

The seven areas sit upon a foundation of "Core Values and Concepts" that comprise a culture of excellence.

The Baldrige Framework is considered the world's gold standard of management excellence.

Baldrige is the "business operating system" used by the largest luminary organizations including IBM, FedEx, and AT&T.

Now, it is your turn!

Learn more about Baldrige here:

What is Baldrige?

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Four Essential Management Systems

The Baldrige Framework is famously "non-prescriptive." This means it defines what management excellence looks like but does not tell you how to achieve it.

This is the reason Baldrige has been mostly limited to benefiting the largest businesses and nonprofits. They have the time, talent, and treasure needed to translate its theory into practice.

But, now everything has changed.

ManageHub and the Baldrige Community have created a turnkey Baldrige based business operating system that addresses the Framework's essential management requirements using just four systems:

Suggestion System
Decision System
Meeting Management System
Onboarding & Development System

Each management systems is valuable in its own right, but they have been carefully designed to work together to build your organization's fully integrated Baldrige based "business operating system."

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Join the FBLP Community of Excellence!

The FBLP Community of Excellence (CoE) provides you with the tools, training, and support your organization needs to quickly set up and start benefiting from your Baldrige based business operating system.

Membership in the FBLP CoE provides you with unlimited access to our calendar of live online and on-demand workshops and support sessions.

Each workshop guides you through step-by-step instructions on how to customize and set up the related Baldrige based management system or tool for your organization.

No business background is necessary.
Use your current software like Microsoft WORD or Google Docs.
Purchase a membership for one or more trusted employees to support you.
You control the speed, scope, and scale of your deployment.
Enjoy benefits within weeks of use.

Apply Now

Just Five Integrated Baldrige Based Management Systems Help Maximize Your Organization's Success

The FBLP Community of Excellence helps you and your employees learn, customize, and deploy five essential Baldrige based management tools.

Each tool is valuable in its own right. However, when used together they create a scalable business operating system.

Receive the Tools, Training, and Support You Need to Take Your Family Business to its Next Level of Success!

Suggestion System: Initiate an always-on continuous improvement cycle that is fueled by your employee's valuable improvement ideas.

Decision Making System: Select and prioritize the best strategies by engaging all of the right people in a thoughtful and strategic decision-making process.

Meeting Management System: Solve the problem of unproductive meetings by structuring short and substantive "standups" that help dramatically improve communication, collaboration, and coordination of work.

Onboarding & Development System: Optimize how you interview, hire, onboard, and develop every employee to high performance using a consistent mentoring system.

Culture System: Create the ultimate "best place to work" culture by adapting ManageHub's 10 Cultural Behaviors that everyone agrees to encourage and perform.

Best of all, the tools are customized to fit your organization's unique needs using your existing software like Google Workspace and Microsoft 365.

The tools are designed to work together to help create your organization's Baldrige based business operating system.

You will be surprised how quickly you begin accelerating your organization's strategies and results.

Apply Now

Win, Win, Win, WIN!

For over 20-years we have been helping organizations maximize their impact using our Baldrige-based management systems.

Optimize your organization's culture using 10 employee-focused behaviors.
Capture your employee's valuable ideas at their point-of-thought.
Engage your employees in innovation, strategy, and decision making.
Include your employees in implementing strategic and improvement initiatives.
Prepare your employees for advancement.
Develop your employees as future managers and leaders.
Recognize your employees for their impact.

Everyone wins when your organization adopts the Baldrige Framework.

Employees win because they are empowered to share their ideas, help make decisions that impact their work, participate in strategic teams, and are mentored to high performance that prepares them for promotion.

Leaders and managers win because they have the visibility they need to set clear expectations and hold their employees (and themselves) accountable for making progress.

Your organization wins because it has a credible, proven, and scalable framework that helps create a more flexible, resilient, responsive, and successful organization that meets the evolving needs of its customers, employees, and community,

Your community wins because your organization becomes a key success factor in helping create the impact our society needs for all people to participate as full partners in our shared future.

Apply Now

FBLP's Series of Workshops and Support Sessions Provide You with Everything You need to Build Your Organization's Baldrige-based Business Operating System.

The FBLP Community of Excellence is designed to provide you and your employees with incredible value.

You receive:

Access to our library of tools and on-demand video training for your entire organization.
Access to our series of online (Zoom) group workshops and support sessions for up to 3 of your organization's designated Baldrige implementation team:
- Suggestion System Setup
- Decision Support Setup
- Meeting Management System Setup
  - Managing Strategy Meetings
  - Managing Department Meetings
- Onboarding & Development System Setup
- Lifecycle of a Customer "Process" Workshop
- SOP (Standard Operating Procedure) Writing Workshop
- Baldrige Project Team Workshop
- Group Support Sessions
- One-on-one Support Sessions
Access to customizable Excel, Google Sheet, WORD, or Google Doc versions of our suite of Baldrige-based tools.
Support customizing our suite of Baldrige-based tools to fit your organization's unique needs.
Access to the ManageHub Meeting Book and Checklists.
Access to the Baldrige-based "Success Score" self-assessment to benchmark and measure progress

Then, start benefiting:

Within weeks your organization should start seeing results.

Learn new ways to:

Capture your employees' valuable ideas for improving consistency, quality, employee engagement, client satisfaction, etc.
Engage all the right people (from the frontlines to the executive suite) in brainstorming solutions, making decisions, and planning winning strategies.
Accelerate progress by adopting a structured meeting format that helps set clear expectations and holds everyone accountable for reporting progress, blockers, and next steps.
Improve all phases of your employee's lifecycle starting with hiring and onboarding, and continuing with ongoing mentoring and development.
Prepare high performing employees for promotion, including manager and leadership roles.
Optimize your organization's culture by translating your values into a set of shared behaviors and guidelines.
Achieve your organization's goals easier, faster, and with less stress.